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Merry Maids Complaint - poor service, inconsistent cleaning - Merry Maids
Merry Maids Complaint

Merry Maids Complaint

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poor service, inconsistent cleaning - Merry Maids


I entered into a bi-weekly agreement with Merry Maids to clean my 1700 sf home in Colorado. I negotiated the price down to $210/mo as they were only cleaning about 900 sf.

The service was incredibly inconsistent. I was repeatedly told they were on "hands and knees" cleaning my floors but had to point out THREE times an area that went uncleaned behind a toilet and dirt/dust on baseboards. I was also told they use a "top to bottom, left to right" technique to ensure nothing was missed. Areas went un-dusted and items were unmoved, barely dusted around.

My curtain rod was pulled out of the wall and left barely attached, but nothing was mentioned or no apology made.

The office manager told me they even sent supervisors out to inspect the cleanings, but I worry if the inspectors thought the job done was satisfactory. I had the same "team" clean my house several times, and even had a different team clean on one ocassion, but overall the cleaning did not meet my expectations.

Do not use this company. You will be very unhappy and (most likely) stuck in a contract that will cost hundreds of dollars to break.


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