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Merry Maids Complaint - Merry Maids triple no-show - Merry Maids
Merry Maids Complaint

Merry Maids Complaint

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Merry Maids triple no-show - Merry Maids


We are very disappointed with the complete lack of service provided by Merry Maids In Port Coquitlam, BC. They committed to arriving between 9 and 9:30 am for a 1.5-2 hour cleaning job. Timing was extremely sensitive and important to us as we have young children who nap and carpet cleaners scheduled for the afternoon. They actually arrived at 8:45 am and informed us that "it would be better" if they cleaned our suite later in the day. Merry Maid knew this and insisted a later time would be okay and that they'd call in a third person to ensure they'd be done before our carpet cleaners arrived. They called us four hours after the original appointment, and thirty mins after they said they'd return to say that they were still running an hour and a half more late. Their third proposed start time conflicted directly with my kids nap, and with our carpet cleaners who need the place empty and pre vacuumed. We were unable to reach an alternative workable appointment and I am now frantically cleaning with my husband on our lunch break hoping to be ready for the carpet cleaners which merry Maids had the nerve to suggest we reschedule!


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